We read everything that comes in. Use whichever route fits your reason for writing.
General questions, feedback, and bugs
Use the contact form on our home page. Tell us what you were doing and what happened — for a bug, the browser and device help a great deal, since we have no session logs to look back on.
Safety and abuse reports
If someone is harassing you or breaking our rules, use the in-app report control where possible: it attaches the account involved, which a message to us cannot. For anything urgent or serious — and always for anything involving a minor — write to us directly and say so in the first line so it is prioritised. See our Safety & Moderation page for what we do with reports.
If someone is in immediate danger, contact your local emergency services first. We are not an emergency service and cannot respond at that speed.
Privacy requests
To request access to, export of, or deletion of your personal data, write to us through the form and state which you want. You can also delete your account from within the app at any time, which removes your profile, contacts, and channel membership. Our Privacy Policy explains what is held and why.
Law enforcement
We respond to valid legal requests. Please note what we can and cannot provide: we do not retain message content, photos, or call recordings, so those cannot be produced for any period. We do hold account records and sign-in logs that include IP addresses. Requests should describe the account and the timeframe as precisely as possible.
Response times
We are a small team. Most messages get a reply within a few days; safety reports involving minors are handled ahead of everything else.